Return & Refund Policy
If for any reason you are not completely satisfied with your purchase, we encourage you to read our Return & Refund Policy.
Please do not open a dispute before contacting customer support. You may lose both your money and your service. We do not offer refunds if you initiate a dispute, and your funds may become locked during the process.
Refund Policy
We stand behind our service and work hard every day to provide the best possible experience. However, we understand that our subscription plans may not be suitable for everyone. If you are dissatisfied with your purchase or encounter an issue that we are unable to resolve, making the service unusable, we will gladly consider a refund.
How to Request a Refund
Please include your transaction/order ID and use the subject line “Refund Request” when contacting us. In your message, describe the issue you are experiencing and explain the reason for your refund request.
You may be asked to provide evidence of the issue. Likewise, we may provide screenshots, logs, or other information to help explain our findings and ensure a transparent review process.
Conditions
- Refunds cannot be granted for technical issues unless you allow us sufficient time and opportunity to troubleshoot and assist you.
- If we are unable to resolve your issue within 48 hours, we will offer a refund.
- Our support team is available 24/7 to assist you at any time.
- Refund requests must be submitted within 72 hours of purchase. Requests made after 72 hours are not eligible for a refund.
- If you paid by credit card, refunds are typically processed and returned to your bank account within 20–31 business days.
- In some cases, refund processing may take up to 90 days depending on the payment provider. We are not responsible for delays caused by payment processors or financial institutions.
- Full refunds are available only for purchases made within the 72-hour refund window.
- Refund requests outside this period may be considered for a partial refund based on the amount of subscription time already used.
- Our support team will contact customers regarding all refund cases.
Note: Refund processing generally takes between 20 and 90 business days. We do not control these processing times. Refunds are handled by our payment providers, but we will process approved requests as quickly as possible.
Refunds Will Not Be Issued In the Following Cases
1. Dissatisfaction with Channel Selection or Performance
We strongly recommend testing the service through a trial before purchasing a subscription plan.
2. Device or Setup Issues
If a user is unable to configure their own device, application, or system, we will provide support and guidance. However, our assistance is limited to standard setup procedures, and we cannot guarantee compatibility with every device or system configuration.
3. Temporary Channel Interruptions
Occasionally, some channels may freeze, buffer, or become unavailable. These issues are usually temporary and may occur for reasons beyond our control.
Common causes include:
- Internet connection fluctuations.
- Device, application, or local setup issues.
- Problems with your Internet Service Provider (ISP).
- Temporary outages from the channel source.
- Customer requests to switch servers or services.
- Scheduled server maintenance, updates, or restarts.
Service Interruption Compensation
If you are unable to use your subscription for more than 48 consecutive hours due to server-related issues or problems caused by us, we will either:
- Provide a full refund for the affected service period, or
- Extend your subscription by the amount of lost time at no additional cost, along with additional compensation where appropriate.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact our support team.